Refund & Return Policy – AdyaSoft
At AdyaSoft, we strive to deliver high-quality web development, digital marketing, branding, and IT solutions. This Refund & Return Policy outlines the conditions under which refunds may be provided.
Because our services are digital, customized, and labor-intensive, refunds are limited and allowed only under specific circumstances.
1. No Return Policy
AdyaSoft provides digital services, not physical products.
Therefore, there is no “return” option for work already delivered, initiated, or completed.
2. Refund Eligibility
Refunds may be issued only in the following situations:
2.1 Services Not Started
If the project has not begun and no work has been delivered, the client may request a refund within 3 days of making the payment.
A small processing fee (payment gateway or administrative fee) may be deducted.
2.2 Inability to Deliver the Service
If AdyaSoft is unable to initiate or deliver the service due to internal reasons, a full refund will be provided.
3. Non-Refundable Situations
No refunds will be issued under the following conditions:
3.1 Work Already Started
Once the project has begun, including strategy, planning, design, development, or any effort from our team, refunds are not applicable.
3.2 Milestones Completed
Payments made for completed milestones cannot be reversed.
3.3 Change of Mind
Refunds will not be provided if:
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The client changes their mind,
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Decides to stop the project,
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Moves to another service provider.
3.4 Client Delay or Non-Cooperation
No refunds if:
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Client fails to provide required content or materials,
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Client communication delays halt the project,
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Client is unresponsive for more than 15 days.
3.5 Digital Marketing or SEO Services
SEO, Ads, Social Media Marketing, or Lead campaigns involve ongoing work.
Therefore, once the service begins, fees are non-refundable.
3.6 Logo, Branding & Design Services
If any draft, concept, or design sample has been delivered, the service is considered initiated and non-refundable.
3.7 Third-Party Payments
Refunds are not available for:
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Hosting
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Domain purchases
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SSL certificates
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Paid plugins/themes
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API or subscription costs
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Payment gateway charges
These are directly billed by third-party providers.
4. Cancellation Policy
You may request to cancel a project, but:
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Completed work must be fully paid for.
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Advance payments cannot be refunded.
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If project cancellation occurs after work has started, no refund will be issued.
5. Quality Assurance
Our team ensures:
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Timely delivery,
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Best-in-class development standards,
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Ongoing client feedback and approval at each stage.
Clients are encouraged to monitor progress and raise concerns early for immediate resolution.
6. Dispute Resolution
If you believe a refund is justified, you may submit a written request with:
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Project name
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Payment details
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Reason for refund
Our management team will review your case within 7 business days and respond.
7. Contact Information
For refund-related queries, contact:
AdyaSoft
Website: www.adyasoft.com
Email: info@adyasoft.com
